MyCoach highly values the respect of individual privacy and rights. Accordingly, MyCoach is committed to protecting the rights of individuals in accordance with the General Regulation on Data Protection (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free circulation of such data ("GDPR"), as well as applicable national data protection legislation.
The hereby privacy policy (the "Privacy Policy") details how MyCoach uses the personal data that we collect from you when you use our Website (https://www.mycoach.pro). By using our services or by communicating with us about them, you acknowledge that your personal data will be processed in accordance with this Privacy Policy, any other privacy notices and any updates and amendments thereto.
Please read this Privacy Policy carefully in order to understand how we process your data before starting to use our Website or communicating with us.
When using this Website, MyCoach collects any personal data that you provide us with, including personal identification information (last name, first name, e-mail, telephone number, club, position within the club).
In addition to the personal data that you yourself have transmitted to us, MyCoach may collect, record and process other (personal) data generated by your activity on our Website. This is the case for the following personal data:
Data relating to the hardware used, such as the unique identifier of your session, the version of your operating system and the settings of the device you use to access a service;
Data relating to the hardware used, such as the unique identifier of your session, the version of your operating system and the settings of the device you use to access a service;
Information about the region in which the device you are using is located, or from your IP address, which is transmitted to us when you use a particular service;
Data available from external sources. We may receive information about you from available public or commercial sources.
Most of the data we collect about you is directly transmitted to us by you when using this Website. In particular, we collect and process data when :
You fill in the "Request a Demo" form;
You send a "Request a Quote" form;
You use or view our Website via your browser's cookies.
When you will use the Website, MyCoach will collect and process your personal data in accordance with this privacy notice. Your personal data may be used for the following purposes:
Web browsers / Administration. We use your personal data for administrative purposes, including helping us better understand how visitors access and use our Website and applications in order to improve your user experience, implement and maintain security, anti-hacking and fraud prevention measures and other services intended to protect you.
We may use your personal data for commercial and promotional purposes, including in communications by e-mail or other equivalent means. For example, we use personal data such as your e-mail address to send news, newsletters, research data, event and product updates, or to contact you about services or information that we think may be of interest to you.
We use your personal information to communicate with you, including by responding to requests for demos or quotes. We may communicate with you in a number of ways, including by e-mail, via your social network accounts, if you have given us permission to do so, and/or by text message.
Regarding "demo requests", the forms are filled out and validated by you on an environment of our partner Typeform, which will store your data in a database on an AWS infrastructure residing in the USA and Europe.
In the context of customer service, we may use your personal data for technical support purposes.
For research and development purposes, we may use your personal data to, among other things, improve our Website, applications, services and customer experience, and to improve our products, services, activities, operations and processes with you.
- Google: (Google Analytics / USA / Traffic and navigation analysis on the site)
- Typeform: (Typeform / Espagne / Processing of demo requestss)
- OVH: (OVH Cloud / France / Site and domain hosting)
We process your personal data in accordance with the provisions of the GDPR and applicable data protection legislation. The processing of your personal data is based on the following legal grounds:
It is necessary for the execution of a contract or the execution of pre-contractual measures taken at your request. When requesting us, the purpose of processing your personal data is primarily to provide you with this service and we will process your information in order to be able to provide you with the said service, to assist you and respond to your requests, or to assess whether we can offer you a particular product or service, and under what conditions.
Your personal data will be stored by us and our service providers, in accordance with data protection laws, to the extent necessary to achieve the processing purposes set out in this privacy notice.
We communicate your personal data only to identified and duly authorized recipients. This includes in particular:
Legal or financial authorities, state agencies or public bodies, upon their request and within the limits of what is permitted by law;
Service providers providing services on behalf of MyCoach.
Your so-called "navigation" personal data will be kept for a period of 26 months. Your personal data entered in online forms will be kept for 24 months.
MyCoach wishes to ensure that you are fully aware of your data protection rights. All users have the following rights:
The right of access: you have the right to ask MyCoach to provide you with a copy of the personal data it holds about you. A reasonable fee may be charged for this service.
The right of rectification: you have the right to request that MyCoach correct any information that you deem inaccurate. You also have the right to request that MyCoach complete any information that you deem incomplete.
The right to deletion: you have the right to request that MyCoach delete your personal data, under certain conditions.
The right to limit processing: you have the right to ask MyCoach to limit the processing of your personal data, under certain conditions.
The right to object to the processing: you have the right to object to the processing of your personal data by MyCoach, under certain conditions.
The right to data portability: you have the right to ask MyCoach to transfer the data we have collected from another body, or directly from you, under certain conditions.
We have one month to respond to any request from you. If you wish to exercise any of these rights, please contact us by e-mail at: DPO@mycoachsport.com.
Or by mail to the address: MyCoach Sport - For the attention of the Data Protection Officer. Allianz Riviera Stadium - Boulevard des Jardiniers CS81030 - 06205 Nice Cedex 3, France.
A "cookie" is a connection indicator that designates a text file that may be stored in a dedicated space on the hard disk of the User's terminal (computer, tablet, smartphone) when he consults a service that is accessible online. A cookie enables its issuer to identify the terminal in which it is stored during the period of validity or registration of the cookie. The cookie therefore does not allow the User to be identified as such; it is used to record his or her navigation information on the visited site.
MyCoach uses cookies only to understand how you use our Website.
There are many types of cookies, but our Website uses:
Statistics cookies: MyCoach uses these cookies to analyze (via Google Analytics) the behavior of visitors to the MyCoach Pro Website. Cookies allow us to calculate the number of visitors and to improve navigation on our Website.
You can set your browser to not accept cookies, and the Website will tell you how to delete cookies from your browser.
MyCoach regularly reviews its Privacy Policy and publishes any changes on this Website. This Privacy Policy has been updated as of January 7, 2021.
Should you have any questions about MyCoach's Privacy Policy, about the data we hold about you, or if you wish to exercise any of your rights regarding your personal data, do not hesitate to contact your data protection officer:
By e-mail at: DPO@mycoachsport.com
Or by mail to the address: MyCoach Sport - For the attention of the Data Protection Officer. Allianz Riviera Stadium - Boulevard des Jardiniers CS81030 - 06205 Nice Cedex 3, France.
Should you wish to lodge a complaint, or if you are not satisfied with the response MyCoach has given you, you may contact the competent national data protection supervisory authority.
If, after contacting MyCoach, you feel that your "Information Technology and Freedom" rights have not been respected, you may submit a complaint to the CNIL, via the Besoin d’aide teleservice https://www.cnil.fr/cnil-direct?visiteur=part&cnilContactSourceURI=plainte or online complaint https://www.cnil.fr/fr/plaintes or also by post by writing to : CNIL - 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07 - FRANCE. »
