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Privacy Policy

Introduction

MyCoach Pro places high importance on respecting the privacy and rights of everyone. Therefore, MyCoach Pro is committed to protecting the rights of individuals in accordance with the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data ("GDPR"), as well as applicable national data protection legislation.

This privacy policy (the "Privacy Policy") explains how MyCoach Pro uses the personal data we collect from you when you use our Website (https://www.mycoach.pro) and our applications. By using our services or communicating with us about them, you acknowledge that your personal data will be processed in accordance with this Privacy Policy and any other privacy notices and updates or modifications to them.

Please read this Privacy Policy carefully to understand how we process your data before you start using our Website or communicating with us.

Identity and Contact Details of the Data Controller

The controller of your personal data is:

MyCoach Pro
Stade Allianz Riviera - Boulevard des Jardiniers CS81030 - 06205 Nice Cedex 3, France
Email: contact@mycoachpro.io

For any questions regarding the protection of your personal data, you can contact our Data Protection Officer (DPO):

  • By email: DPO@mycoachpro.io
  • By mail: MyCoach Pro – For the attention of the Data Protection Officer. Stade Allianz Riviera - Boulevard des Jardiniers CS81030 - 06205 Nice Cedex 3, France

What Personal Data Do We Collect?

When you use this Website and our applications, MyCoach Pro collects any personal data that you provide to us, including personal identification information (name, first name, email, telephone number, club, position within the club).

In addition to the personal data that you have provided to us, MyCoach Pro may collect, record, and process other (personal) data generated by your activity on our Website and applications. This includes the following personal data:

  • Data relating to the hardware used, such as the unique identifier of your session, your operating system version, and the settings of the device you use to access a service;
  • Information about the use of a service, such as when you access it and the type of service used;
  • Information regarding the region where the device is located, or derived from your IP address, which is transmitted to us when you use a particular service;
  • Available data from external sources. We may receive information about you from public or available commercial sources.

Specific Categories of Data Collected

Depending on your use of our services, we may collect the following categories of data:

  1. Identification Data: name, first name, email address, telephone number
  2. Profile Data: club, position within the club, usage preferences
  3. Usage Data: usage statistics, user journey, features used
  4. Technical Data: IP address, device identifiers, browser type, operating system
  5. Geolocation Data: approximate location based on IP address
  6. Performance Data (for sports users): physical metrics, sports performance, training statistics

Legal Bases for Processing

We process your personal data in accordance with the provisions of the GDPR and applicable data protection laws. The processing of your personal data is justified by the following legal bases:

  1. Performance of a Contract (Art. 6.1.b of GDPR): When processing is necessary for the performance of a contract to which you are a party or for the implementation of pre-contractual measures taken at your request. This basis applies in particular to the services we provide to you through our platform.
  2. Consent (Art. 6.1.a of GDPR): When you have given your specific consent for the processing of your data, for example for sending marketing communications.
  3. Legitimate Interests (Art. 6.1.f of GDPR): When processing is necessary for the purposes of the legitimate interests pursued by MyCoach Pro, such as improving our services, securing our systems, or preventing fraud.
  4. Legal Obligation (Art. 6.1.c of GDPR): When processing is necessary for compliance with a legal obligation to which we are subject.

How Do We Collect Your Personal Data?

Most of the data we collect about you is directly transmitted by you when you use this Website and our applications. We collect and process data particularly when:

  • You create a user account;
  • You fill out the "Request a Demo" form;
  • You send a "Quote Request";
  • You use our mobile or web applications;
  • You communicate with our customer service;
  • You use or view our Website via your browser's cookies.

How Will We Use Your Personal Data?

When you use the Website and our applications, MyCoach Pro will collect and process your personal data in accordance with this privacy notice. Your personal data may be used for the following purposes:

1. Provision and Management of Our Services

  • To allow you to access and use our platforms and services
  • To personalize your user experience
  • To manage your account and your relationship with us
  • To process your payments and transactions

2. Improvement and Development of Our Services

  • To understand how our services are used
  • To develop new features and improve our existing services
  • To conduct tests and resolve technical issues
  • To perform analyses and research aimed at improving our products

3. Communications and Support

  • To respond to your demo or quote requests
  • To provide technical assistance and customer service
  • To inform you of changes made to our services
  • To send you important information regarding your account or your use of our services

4. Marketing and Promotions (with your consent)

  • To send you newsletters, news, and updates
  • To inform you about events, webinars, or training
  • To offer you personalized offers

5. Security and Legal Compliance

  • To protect our rights, property, or security, as well as those of our users
  • To detect and prevent fraud and abuse
  • To comply with legal and regulatory obligations
  • To enforce our terms of use and other policies

For "demo requests," forms are completed and validated by you in an environment of our partner Typeform, which will store your data in a database on AWS infrastructure located in the USA and Europe. Typeform acts as a processor and processes your data in accordance with our instructions and in compliance with the GDPR.

Recipients of Your Personal Data

We communicate your personal data only to identified and duly authorized recipients. These recipients may include:

  1. Our internal staff authorized and needing to access your data in the context of their duties.
  2. Our processors providing services on our behalf:
    • Google (Google Analytics / USA / Analysis of website traffic and navigation)
    • Typeform (Typeform / Spain / Processing of demo requests)
    • OVH (OVH Cloud / France / Website and domain hosting)
    • Other IT, security, and hosting service providers
  3. Business Partners: only with your explicit consent and for specific purposes.
  4. Public Authorities: judicial or financial authorities, State agencies, or public bodies, at their request and within the limits authorized by law.

We ensure that all third parties who have access to your data offer an adequate level of protection and security.

International Data Transfers

Some of your personal data may be transferred, stored, and processed in countries located outside the European Union, particularly in the United States (via Google Analytics and potentially Typeform).

For these transfers, MyCoach Pro has implemented appropriate safeguards to ensure the protection of your data, including:

  • Standard contractual clauses approved by the European Commission
  • Binding corporate rules when available
  • Approved certifications or codes of conduct with binding commitments

You can obtain a copy of these safeguards by contacting our DPO at the contact details mentioned above.

Retention Period of Your Data

Your personal data is kept for a limited period of time that is proportionate to the purposes for which it was collected.

  • Your "navigation" personal data will be kept for a period of 26 months.
  • Your personal data entered in online forms will be kept for 24 months.
  • Data related to your user account is kept as long as your account is active.
  • Data related to transactions and contracts is kept for the time necessary for the execution of the contract, then archived in accordance with legal obligations (generally 5 years for commercial purposes and 10 years for accounting purposes).

Once the applicable period has expired, your personal data will be securely deleted or anonymized.

Your Rights Regarding Your Personal Data

In accordance with the GDPR, you have the following rights regarding your personal data:

Access and Portability Rights

  • Right of Access: You have the right to obtain confirmation that your data is being processed and to access this data.
  • Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format, and to transmit it to another controller.

Rectification and Erasure Rights

  • Right to Rectification: You have the right to have your inaccurate or incomplete data corrected.
  • Right to Erasure ("right to be forgotten"): You have the right to obtain the erasure of your data in certain cases (data no longer necessary, withdrawal of consent, etc.).

Limitation and Objection Rights

  • Right to Restriction of Processing: You have the right to request the restriction of processing of your data in certain circumstances.
  • Right to Object: You have the right to object to the processing of your data, particularly for direct marketing.

Other Rights

  • Right to Withdraw Your Consent at any time, when the processing is based on your consent.
  • Right to Lodge a Complaint with a supervisory authority.
  • Right to Give Instructions regarding the fate of your data after your death.

How to Exercise Your Rights

To exercise any of these rights, you can contact us:

  • By email: DPO@mycoachpro.io
  • By mail: MyCoach Pro – For the attention of the Data Protection Officer. Stade Allianz Riviera - Boulevard des Jardiniers CS81030 - 06205 Nice Cedex 3, France.

We will endeavor to respond to your request within one month. This period may be extended by two additional months if necessary, taking into account the complexity and number of requests.

Note that we may ask you to prove your identity before responding to your request.

Security of Your Personal Data

We take the security of your data very seriously and have implemented appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, modification, or disclosure. These measures include:

  • Encryption of sensitive data
  • Strict access controls to personal data
  • Regular security audits of our systems
  • Training our staff on confidentiality and security issues
  • Security incident management processes

Although we implement these protective measures, we cannot guarantee the absolute security of your data transmitted via the Internet. We therefore encourage you to take precautions to protect your personal data online.

Cookies

What Are "Cookies"?

A "cookie" is a connection tracker that refers to a text file that may be stored in a dedicated space on the hard drive of the User's terminal (computer, tablet, smartphone) when consulting an online service. A cookie allows its issuer to identify the terminal in which it is stored during the period of validity or registration of the cookie. The cookie does not, therefore, identify the User as such; it serves to record information about your browsing on the visited site.

How Do We Use Cookies?

MyCoach Pro uses cookies for various purposes:

  • Ensuring the proper technical functioning of our site
  • Analyzing and improving your user experience
  • Understanding how you use our Website

What Types of Cookies Do We Use?

Our Website uses different types of cookies:

  1. Essential/Technical Cookies: Necessary for the functioning of the site, they allow the use of the main features.
  2. Statistics Cookies: MyCoach Pro uses these cookies to analyze (via Google Analytics) the behavior of visitors on the Website. Cookies allow us to calculate the number of visitors and improve navigation on our website.
  3. Functional Cookies: These cookies allow us to remember your preferences and settings.
  4. Marketing Cookies: Used to track visitors on websites, they collect information to display targeted advertisements.

Legal Basis for Using Cookies

Essential/technical cookies are necessary for the functioning of the site and do not require your consent.

For all other types of cookies (statistics, functional, marketing), we request your consent before placing them on your device, in accordance with the ePrivacy Directive and the GDPR. You can express your preferences via our cookie banner during your first visit to our site.

How to Manage Cookies

You can configure your browser not to accept cookies, and the Website tells you how to remove cookies from your browser. In addition, you can modify your cookie preferences at any time by accessing the cookie settings on our site.

To learn more about managing cookies in your browser, you can visit the following links:

Changes to Our Privacy Policy

MyCoach Pro regularly reviews its Privacy Policy and publishes any changes on this Website. We encourage you to periodically check this page to be aware of updates.

In the event of substantial changes to this Policy, we may inform you by email or by a visible notice on our Website before the changes take effect.

This Privacy Policy was last updated on July 2024.

How to Contact Us

For any questions regarding MyCoach Pro's Privacy Policy, the data we hold about you, or if you wish to exercise any of your rights regarding your personal data, do not hesitate to contact your data protection officer:

By email: DPO@mycoachpro.io
Or by mail: MyCoach Pro – For the attention of the Data Protection Officer. Stade Allianz Riviera - Boulevard des Jardiniers CS81030 - 06205 Nice Cedex 3, France.

Contacting the Competent Authority

If you wish to file a complaint, or if you are not satisfied with the response that MyCoach Pro has given you, you can contact the competent national data protection supervisory authority.

If you believe, after contacting MyCoach Pro, that your "Information Technology and Freedom" rights are not being respected, you can submit a complaint to the CNIL, via the Help service https://www.cnil.fr/cnil-direct?visiteur=part&cnilContactSourceURI=plainte or online complaint https://www.cnil.fr/en/plaintes or also by postal mail by writing to: CNIL – 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07 – FRANCE.